Lucky99 is fully committed to protecting the privacy and security of every user's data. This document transparently explains how we collect, use, and protect your personal information.
Our Commitment: lucky99 has never sold users' personal data to any third party for commercial purposes. Your privacy is our responsibility, and we take it very seriously.
Lucky99 ("we", "our platform") operates the lucky99.si website and the lucky99 mobile app as an online entertainment platform. In delivering these services, we collect and process certain personal data from users. This Privacy Policy is designed to transparently explain the data management practices we apply.
This document applies to all users who access or use lucky99 services, whether via desktop browser, mobile device, or the official lucky99 app. By registering or using our services, you confirm that you have read and understood this Privacy Policy.
This Privacy Policy is to be read together with Terms and Conditions lucky99. In the event of any conflict between the two documents regarding privacy matters, this Privacy Policy shall prevail.
Lucky99 is committed to processing your data only for purposes that are lawful, necessary, and proportionate. We do not collect data beyond our platform's operational needs and always provide full transparency to users about how their data is used.
Lucky99 collects data from you in several ways — directly when you register and use our services, and automatically through industry-standard tracking technologies.
| Data Categories | Specific Examples | Collection Method |
|---|---|---|
| Identity | Full name, date of birth, national ID | Registration Form & KYC |
| Contact | Email, phone number | Registration form |
| Finance | Bank accounts, digital wallets | Payment method settings |
| Technical | IP address, device, browser | Automatically upon access |
| Transactions | Deposit history, withdrawals, bets | Automatically from platform activity |
| Cookie | Session preferences, analytics | Cookie & tracking technology |
Every piece of data lucky99 collects is used for specific and legitimate purposes. Below is a full breakdown of how your data is used:
Lucky99 processes your personal data only on one of the following legal bases:
Lucky99 does not sell, rent, or trade your personal data to third parties for commercial purposes in any form. However, in operating the platform, we share data with the following parties under limited and controlled conditions:
All lucky99 third-party partners are bound by strict data confidentiality agreements and are only permitted to use your data in accordance with specific instructions from lucky99.
Lucky99 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or accidental disclosure:
Security Incidents: In the event of a data security breach that may harm you, lucky99 is committed to notifying affected users within 72 hours of the incident being detected, in line with industry best practices.
Lucky99 retains your personal data for as long as your account is active and for a defined period after account closure, in accordance with applicable legal and operational obligations.
As a lucky99 user, you have a number of rights regarding the personal data we manage. lucky99 is committed to facilitating the exercise of these rights easily and without unnecessary barriers:
Lucky99 uses cookies and similar technologies to enhance the user experience on our platform. Cookies are small files stored on your device when you visit the lucky99 site.
Types of cookies we use:
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect some lucky99 platform features.
Lucky99 may update this Privacy Policy from time to time to reflect changes in data management practices, regulatory updates, or platform service improvements. Any significant changes will be communicated through:
Continued use of lucky99 services after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree to the changes, please close your account before the effective date.
If you have questions, concerns, or wish to exercise your privacy rights, lucky99 provides several communication channels:
The lucky99 privacy team aims to respond within 72 hours to all incoming personal data requests. For data deletion or full data access requests, the process may take up to 30 days depending on the complexity of the request.
Lucky99 respects every user's right to control their personal data. The following rights are available for you to exercise at any time.
You have the right to request a complete copy of the personal data lucky99 holds about your account, along with information on how it is used.
If your data is inaccurate or no longer relevant, you may request lucky99 to update or correct that information.
You may request the deletion of your personal data, subject to legal obligations that require us to retain certain data.
Under certain conditions, you have the right to request that lucky99 restrict the processing of your data while a dispute is being resolved.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service.
You may object to the processing of your data carried out on the basis of lucky99's legitimate interests, including for direct marketing purposes.
Every byte of data transmitted between your device and lucky99 servers is protected by 256-bit SSL encryption — the same standard used by international banking systems and unbreakable with currently available technology.
Sensitive data stored in the lucky99 database — including financial information and identity documents — is separately encrypted. Even unauthorized internal access cannot read the data in any usable form.
A strict "least privilege" principle is enforced — only staff with a legitimate operational need may access user data. Every access is logged in an immutable audit system.
Lucky99's security system operates 24 hours a day, detecting anomalous access patterns, intrusion attempts, and suspicious activity. Security incident response is triggered automatically within seconds upon detecting a threat.
Lucky99 follows international data protection best practices across all data management operations, ensuring a consistently high privacy standard for all users.
Lucky99 has never and will never sell, rent, or trade users' personal data to any third party for advertising, profiling, or any other commercial purpose.
Data privacy and security are not empty promises at lucky99 — they are the foundation of every service we build. Join us and experience the difference for yourself.
By registering, you agree to Privacy Policy and Terms and Conditions lucky99.